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Return Policy
F1 Haven  ·  Legal
Not happy? We've got you.

Last updated August 04, 2026  ·  Mai Engraving LLC, doing business as F1Haven

Return window 21 days from date of purchase
Processing time 7 days after we receive your item
Return shipping On us we cover return shipping costs

Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied for any reason, you may return it to us for a refund. Please read the details below before initiating a return.

Custom and personalized shadowboxes (e.g., specific driver, team, or engraving requests) are non-refundable unless the item arrives damaged or defective.

01

Returns

All returns must be postmarked within 21 days of the purchase date. All returned items must be in new and unused condition, in their original packaging.

We cover return shipping costs — you will not be charged to send the item back to us.

02

Return Process

Follow these steps to return your item:

Request an RMA number. Email us at f1havenbussiness@gmail.com to obtain a Return Merchandise Authorization (RMA) number. Do not send your item back without one — it may not be processed.
Pack your item securely. Place it in its original packaging and include your proof of purchase (your Stripe receipt or order confirmation email).
Write your RMA number on the outside of the package and mail it to:
F1 Haven — Returns Attn: Returns / RMA #______
21214 Kelliwood Greens Drive
Katy, TX 77450
United States

03

Refunds

After receiving your return and inspecting the condition of your item, we will process your refund within 7 days of receipt. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company.

We will notify you by email when your return has been processed.

04

Exceptions

For defective or damaged products, please contact us at the details below and we will arrange a refund or exchange — no need to go through the standard return process.

The following items are not eligible for return:

  • Custom or personalized shadowboxes with specific driver, team, or engraving details
  • Items that have been used, altered, or are not in their original condition
  • Items returned after the 21-day window

05

Questions

If you have any questions concerning our return policy, please contact us:

Mai Engraving LLC (F1Haven) 832-812-1360
f1havenbussiness@gmail.com
Free return shipping Refunds via Stripe 21-day return window